GRAND HILAI TAIPEI

Guests praise the clean, modern rooms, spaciousness, and comfortable beds. They appreciate the varied, delicious breakfast and convenient location near public transport. High-quality service and amenities are also noted.

Unacceptable Hazards & Disrespectful Service! During my FIRST stay at your hotel, I discovered a SHARD OF BROKEN GLASS nearly half the size of my palm on the bed! To make matters worse, my friend's pillowcase was STAINED with visible dirt! Initially, to avoid ruining our stay, we didn't push for a serious resolution - your staff merely replaced the bedding as if it were a minor issue. Later, your team emailed offering "compensation", which turned out to be nothing but cheap souvenirs. This is INSULTING to any guest who endured such DANGEROUS conditions! What's worse? After expressing my dissatisfaction, YOU GHOSTED ME COMPLETELY - no further apologies, no real solutions. This is absolutely appalling for any establishment claiming to value guest safety. I demand proper accountability, NOT token gestures. Never again will I or anyone I know set foot in this disgrace of a hotel! 第一次入住就踩雷！床上有手掌大的碎玻璃！枕套骯髒！敷衍處理後徹底失聯！ 你們酒店簡直離譜至極！第一次入住竟然在床單下發現將近半個手掌大的尖銳碎玻璃！！我朋友的枕套還明顯有污漬和髒汙！！為了不破壞心情，我們一開始忍著怒火沒有追究，結果你們只是輕飄飄「換了床單」就想打發？ 事後發郵件假惺惺說要補償，結果所謂「誠意」就是廉價破紀念品？這是打發乞丐嗎？！更噁心的是，當我明確表達不滿後，你們直接裝死消失！再也不回覆、不道歉、不解決！ 把客人生命安全當兒戲（玻璃碎片能致命！），衛生管理形同虛設，事後態度傲慢無恥！這種酒店不倒閉天理難容！所有人避雷！